Shipping policy

SHIPPING POLICY

This Shipping Policy is for the silent_E brand and was last updated on 05/02/2024.

Domestic Shipping: 

In stock items typically ship within 1-2 weeks.
You will receive tracking information when your shipping label has been created and your order is getting ready to ship from our warehouse. Please allow 24-48 hours from receiving your shipment notification to reach out regarding tracking information.
Orders with an incorrect address will not ship until the address has been corrected. Please be sure to enter the correct address, if you find that your order has not shipped in the timelines stated above please reach out for further help as it is typically due to an address error.
If you are experiencing an issue or delay with your order please check the original order confirmation email for your order number and reply to that email for customer service. If you deleted that email, please provide your order number in your inquiry to help speed up your customer service experience.

PROCESSING TIME

Orders are processed within business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.

CANCELLATIONS

After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

RETURNS

All sales are final, and returns are not accepted.

LOST ORDERS

the silent_E brand is not liable for lost or stolen products after the order has been placed in the hands of the shipping carrier. Please make sure that you opt into our shipment insurance program to receive a full refund if your order is lost or stolen in transit

If your product has arrived damaged, please reach out to us for further assistance.

SHIPPING RESTRICTIONS

Orders cannot be shipped to P.O. boxes.

The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

CONTACT

For questions about this shipping policy, contact: Email: thesilentebrand@gmail.com